Returns & Exchanges

We at Joyno Creations take special care in making every product offered. So when it comes time to pack your order, we take extra care to try and make sure there are no issues once you receive it. 

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In the event you receive your order damaged, please contact us at hello@joynocreations.com.au within 5 days of receiving your order.

 

Please ensure you provide your order number and photos of the damaged item/s.

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Once we have reviewed your email, we may be able to offer the following:

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• Replacement of the damaged item/s, at no cost to the customer;

• Full refund for the damaged item/s (shipping costs are not refundable)

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Unfortunately we are not able to provide a refund/exchange for simply change of mind. Also, if the item as a description of 'our products are ones that have not quite met the quality control process', the are not eligible for refund. 

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These provisions do not apply to any custom orders or wholesale transactions. These will be subject to individual contracts.

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No refunds are offered for digital products.

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Unfortunately Joyno Creations  are not able to cancel orders once processed.